These Terms of Service (the "Terms") govern your access to and use of the Planning Ops software-as-a-service platform, including the Manpower Tracker and Place & Finish applications, and any related websites, APIs, and services (collectively, the "Service"). By creating an account, signing in, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
"We," "us," and "Planning Ops" refer to the operator of the Service. "You" and "Customer" refer to the individual or organization that has registered an account.
1.The Service
Planning Ops provides cloud-based tools for construction operations, including manpower tracking and pour scheduling. We may add, remove, or change features at any time. The Service is licensed, not sold, to you on a subscription basis for the duration of your active subscription.
2.Accounts and access
Eligibility.
You must be at least 18 years old and authorized to enter into this agreement on behalf of your organization. You are responsible for ensuring that the information you provide during signup is accurate.
Credentials.
You are responsible for safeguarding your login credentials and for all activity that occurs under your account, whether or not authorized. Notify us immediately at hello@planningops.com if you suspect unauthorized access.
User roles.
The Service supports multiple user roles (Admin, Editor, Coordinator, Viewer) within your tenant workspace. You — the Admin — are responsible for the actions of all users you invite, including any data they upload, share, or delete.
3.Subscription and payment
Billing.
The Service is offered on a recurring monthly subscription. Payment is processed via Stripe. By providing your payment method, you authorize us (through Stripe) to charge the applicable subscription fee on the same calendar day each month until you cancel.
Price changes.
We may change subscription prices at any time. We will notify you at least 30 days before any price increase takes effect. Continued use of the Service after the price change constitutes acceptance of the new price.
Failed payments and lapsed subscriptions.
Refunds.
Subscription fees are non-refundable except where required by law. If you cancel mid-month, you retain access through the end of the period you have paid for; we do not prorate or refund partial months.
4.Acceptable use
You agree not to:
- Use the Service for any unlawful purpose, or in violation of any applicable law or regulation;
- Attempt to access another tenant's data, accounts, or systems;
- Reverse engineer, decompile, or disassemble the Service, except to the extent expressly permitted by law;
- Use the Service to send spam, malware, or unsolicited communications;
- Interfere with, disrupt, or place an unreasonable load on the Service or its infrastructure;
- Resell, sublicense, or otherwise commercialize the Service without our written consent;
- Upload data you do not have the right to upload, or that infringes any third-party rights.
We may suspend or terminate your account immediately and without refund for any violation of this section.
5.Your data
Ownership.
You retain ownership of all data, content, and information you upload to the Service ("Customer Data"). You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Data solely as necessary to provide the Service to you.
Backups and exports.
You are responsible for maintaining your own backups of any data you wish to retain. The Service offers Excel exports of schedules, projections, and reports — we strongly recommend exporting regularly. We do not guarantee data preservation in the event of subscription lapse, account termination, service interruption, or technical failure.
Deletion.
You may request deletion of your account and Customer Data by emailing hello@planningops.com. We will delete Customer Data within 30 days of a verified deletion request, except as required for legal compliance, fraud prevention, or backup retention.
6.Service availability and downtime
You acknowledge that the Service depends on third-party providers and that interruptions to those providers may interrupt the Service. Our remedy in the event of an extended outage is, at our sole discretion, to issue a service credit on a future invoice — there is no automatic right to refund or compensation.
7.Third-party services
The Service integrates with third-party providers including Supabase (database and authentication), Stripe (payments), Netlify (hosting), and Resend (transactional email). Use of these providers is subject to their respective terms. We are not responsible for the actions, omissions, outages, or data handling of any third-party provider.
8.Intellectual property
The Service, including all software, designs, logos, text, and other materials (excluding Customer Data), is the property of Planning Ops or its licensors and is protected by copyright, trademark, and other intellectual property laws. You receive only a limited, non-exclusive, non-transferable, revocable license to use the Service during your active subscription. No other rights are granted.
9.Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DATA WILL BE PRESERVED OR DELIVERED.
10.Limitation of liability
Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this section may not apply to you.
11.Indemnification
You agree to indemnify, defend, and hold harmless Planning Ops, its owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your use of the Service; (b) your Customer Data; (c) your violation of these Terms; or (d) your violation of any rights of another party.
12.Termination
By you.
You may cancel your subscription at any time via your customer portal. Cancellation takes effect at the end of your current billing period. You are responsible for exporting any data you wish to retain before your access ends.
By us.
We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including without limitation: violation of these Terms, non-payment, suspected fraudulent activity, or sustained abusive use that affects other customers.
Effect of termination.
Upon termination, your right to use the Service ceases immediately. We may delete Customer Data after 30 days of subscription lapse or termination, with no obligation to restore. Sections that by their nature should survive termination (including Sections 5, 9, 10, 11, 13, and 14) survive.
13.Changes to these Terms
We may modify these Terms at any time. If we make material changes, we will notify you via email or via a notice in the Service. Your continued use of the Service after the effective date of any change constitutes your acceptance of the modified Terms. If you do not agree, you must stop using the Service and cancel your subscription.
14.Governing law and disputes
These Terms are governed by the laws of the United States and the state in which Planning Ops is registered, without regard to conflict-of-laws principles. Any dispute arising out of these Terms or the Service must be resolved exclusively in the state or federal courts located in that jurisdiction. You waive any objection to venue or forum non conveniens.
15.General
Entire agreement.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Planning Ops regarding the Service and supersede any prior agreements.
Severability.
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.
No waiver.
Our failure to enforce any provision is not a waiver of that provision or our right to enforce it later.
Assignment.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely.
Contact.
Questions about these Terms? Email hello@planningops.com.