Terms of Service

Last updated: July 2, 2026

These Terms of Service (the "Terms") govern your access to and use of the Planning Ops Platform (the Service), which includes the Place & Finish and Manpower views, and any related websites, APIs, and services (collectively, the "Service"). By creating an account, signing in, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

"We," "us," and "Planning Ops" refer to Planning Ops LLC, a South Carolina limited liability company and the operator of the Service. "You" and "Customer" refer to the individual or organization that has registered an account.

Planning Ops LLC, 6650 Rivers Ave., Suite 100, Charleston, SC 29406.

Registered agent: Registered Agents Inc, 6650 Rivers Ave., Suite 100, Charleston, SC 29406, USA.

1. The Service

Planning Ops provides cloud-based tools for construction operations, including the Manpower (crew planning) and Place & Finish (pour scheduling) views. Planning Ops is sold as one plan that includes both the Place & Finish and Manpower views. Some capabilities are optional and switched on per workspace by an administrator — for example, the Manpower Time Tracking module for recording and exporting payroll hours (see Section 6), and the optional Daily Reports module for filing daily field crew reports (work performed, crew, equipment, deliveries, delays, safety and incidents, and photos). We may add, remove, or change features at any time. The Service is licensed, not sold, to you on a subscription basis for the duration of your active subscription.

2. Accounts and access

Eligibility.

You must be at least 18 years old and authorized to enter into this agreement on behalf of your organization. You are responsible for ensuring that the information you provide during signup is accurate.

Credentials.

You are responsible for safeguarding your login credentials and for all activity that occurs under your account, whether or not authorized. You can change your password (re-authentication with your current password required) and sign out of all devices at any time from the My Account menu in your hub. Notify us immediately at admin@planningops.com if you suspect unauthorized access.

User roles.

The Service supports multiple user roles within your tenant workspace — Admin, Editor, and Viewer in Place & Finish + Manpower, plus a Coordinator role in the Manpower view (manages the roster, not the schedule) and a Collaborator role in the Place & Finish view (Lookahead access). You — the Admin — are responsible for the actions of all users you invite, including any data they upload, share, or delete.

Working seats vs. free Viewers.

Roles fall into two billing classes. A working seat is any user who can create or change data — Admin, Editor, Coordinator, or Collaborator in either view. Viewers are read-only and free, with no limit on how many you add. Projects and offices are also unlimited. Your subscription price is determined by the number of working seats in use; see Section 4 for the pricing model. Each view keeps its own user list and is managed separately, but a working seat is counted per distinct person across your workspace — so the same person added across Place & Finish + Manpower counts as one shared working seat, not two.

Named-user seats — no credential sharing.

Each working seat is licensed to a single, named individual. Login credentials must not be shared, and a single working-seat account must not be used by more than one person. If a person leaves your team or changes role, you may reassign that seat to a different individual through the Users dialog in your hub; reassignment is permitted with administrator approval and does not require a new purchase. Viewers are likewise individual accounts, but because Viewers are free and unlimited, you should simply add a Viewer for each read-only user rather than share a login.

Right to monitor. To keep the Service reliable and to enforce these seat terms, you authorize us to record and review technical signals associated with each session — such as session tokens, IP address, approximate (coarse) location, device and browser characteristics, and concurrent-session activity — for security and license-compliance purposes. This processing is described in our Privacy Policy. We use these signals to detect a single working-seat credential being used by multiple people at once (for example, simultaneous active sessions from different devices or locations).

How we handle suspected seat sharing — graduated, not a lockout. If we detect that a working-seat credential is being shared, our response is proportionate and escalates only as needed. We will, in general and in roughly this order:

1. Notify your administrator (and, where appropriate, the affected user) of the apparent sharing and the seats involved, so you can resolve it (typically by adding the right number of working seats or adding free Viewers).
2. End duplicate concurrent sessions on the affected credential, keeping the most recent session active, so the account returns to single-user use.
3. Warn the administrator that continued sharing will be treated as additional seats in use.
4. True-up the charge — add the appropriate number of working seats to your subscription at the published per-seat rate (prorated for the current period) to reflect the actual usage. We will tell you the seat count and amount before it applies.
5. For repeat or egregious abuse only — after the steps above — we will provide written notice and a reasonable opportunity to cure. If it is not cured, we may place the affected workspace in a temporary limited mode (for example, reducing concurrent sessions or pausing edits while keeping your data viewable and exportable). This limited mode automatically lifts once the issue is resolved or the seats are trued up; we do not impose an automatic full lockout for seat sharing.

Nothing in this graduated process limits our separate right, under Sections 5 and 14, to suspend or terminate an account for a material breach of these Terms, fraud, or conduct that threatens the security or integrity of the Service.

3. Free trial

Try it with your real schedule.

Planning Ops offers a 14-day free trial of the Service to new tenants. We collect a valid payment method during signup (via our payment processor Stripe) but do not charge any fee during the 14-day trial period. You may cancel your trial at any time during those 14 days right on the Billing page inside your hub (Control Panel ▸ Billing); if you cancel within the trial window, you will not be charged a cent — no questions asked, no fees, no commitment.

How the trial works.

During the trial you have full access to the Service’s functionality on the Planning Ops Platform plan — Place & Finish and Manpower — including all included working seats and unlimited free Viewers, subject to the same Acceptable Use restrictions in Section 5. The trial is a real working environment — not a stripped-down demo — so you can sign up your team, run your real schedule, send real notifications, and evaluate against your day-to-day workflow.

End of trial — automatic conversion.

At the end of the 14-day trial window (calculated from the timestamp your subscription was created in Stripe), your payment method is automatically charged for the first billing period of the plan you selected at signup, and your subscription transitions to active. If you do not wish to be charged, cancel before the end of day 14 from the Billing page inside your hub (Control Panel ▸ Billing). Cancellation before the trial ends prevents any charge.

Cancellation access.

Cancellation is always self-service for the workspace owner, right on the Billing page inside the hub (Control Panel ▸ Billing). From there the owner can cancel the subscription, resume a canceled subscription, add or remove working seats, update the payment method, and view invoices — there is no separate portal to visit and no support ticket required. Reactivating a canceled, expired, or suspended subscription charges your payment method immediately for the current billing period and starts a new billing cycle on the reactivation date — it is not a new free trial, and reactivation charges are non-refundable.

If your payment fails at trial end.

If your payment method is declined or removed before the first charge attempt at trial end, your subscription will not convert and access to your tenant may be restricted. You may update your payment method on the Billing page inside your hub (Control Panel ▸ Billing) to restore access. Customer Data is preserved per the retention rules below.

Data retention during and after trial.

Customer Data uploaded during the trial is preserved for the lifetime of your subscription. If your trial is canceled before conversion (no charge), Customer Data is retained for at least 30 days in case you change your mind, and may be permanently deleted thereafter; we will send a reminder email to the administrator’s email address before deletion. If the trial converts to a paid subscription and the subscription later lapses, the retention rules for a lapsed paid subscription in Section 6 of our Privacy Policy apply. You remain responsible for exporting any data you wish to retain.

Trial eligibility.

The free trial is offered once per company / email. We reserve the right to deny a trial signup request from an email or organization that has already used a trial, or where we reasonably believe the signup is an attempt to circumvent the once-per-customer limit. Suspected abuse (e.g. creating multiple trials with disposable email aliases or stolen payment methods) may result in immediate suspension without notice.

Trial changes.

We may shorten, lengthen, modify, or discontinue the free trial program at any time. Changes to the trial program will not affect any active trial in progress — trials in flight at the time of a change run to their original 14-day end date under the terms that applied at signup.

4. Subscription and payment

Pricing model — pay for your office, your crew is free.

Subscriptions are priced as a base plan fee that includes a set number of working seats, plus a per-seat add-on for each working seat beyond what the base includes. A working seat is an Admin, Editor, Coordinator, or Collaborator across your workspace — see Section 2. Viewers are free and unlimited, and projects and offices are unlimited. Current plan:

• Planning Ops Platform — $199/month base, includes 3 working seats usable across Place & Finish + Manpower, then $40/month per additional working seat. Unlimited free Viewers. Unlimited projects and offices.

Annual billing is offered at ten times (10×) the monthly rate — two months free: $1,990/year for the base plan and $400/year per additional working seat. Per-seat add-ons are billed for the seats in use during each billing period; adding a working seat mid-period is prorated, and removing a seat takes effect at the next renewal.

New pricing applies to new sign-ups. Customers on an earlier plan — including the previous standalone Manpower or Place & Finish products — keep their existing pricing until they move to the current combined plan (the Planning Ops Platform plan) at their next renewal, with advance notice, at which point the plan above applies.

Billing.

The Service is offered on a recurring monthly or annual subscription. Payment is processed via Stripe. We accept credit and debit cards, Apple Pay, Google Pay, and Link (Stripe’s one-click wallet) — wallet payments tokenize the underlying card. By providing your payment method to start a paid subscription, you authorize us (through Stripe) to charge the applicable subscription fee on the same calendar day each month (monthly billing) or once per year (annual billing) until you cancel.

Price changes.

We may change subscription prices at any time. We will notify you at least 30 days before any price increase takes effect. Continued use of the Service after the price change constitutes acceptance of the new price.

Failed payments and lapsed subscriptions.

Important — non-payment consequences. If your payment method fails or you cancel and do not renew, your account may be suspended and may be permanently deleted after 30 days of non-payment. We are not responsible for any data, schedules, exports, scheduled communications, or other information that is lost, undelivered, or inaccessible as a result of suspended, canceled, or lapsed subscriptions. You are solely responsible for keeping your subscription current and for exporting any data you wish to retain before access is removed.

Refunds.

Subscription fees are non-refundable except where required by law. If you cancel mid-period, you retain access through the end of the period you have paid for; we do not prorate or refund partial periods.

5. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose, or in violation of any applicable law or regulation;
• Attempt to access another tenant's data, accounts, or systems;
• Reverse engineer, decompile, or disassemble the Service, except to the extent expressly permitted by law;
• Use the Service to send spam, malware, or unsolicited communications;
• Interfere with, disrupt, or place an unreasonable load on the Service or its infrastructure;
• Resell, sublicense, or otherwise commercialize the Service without our written consent;
• Upload data you do not have the right to upload, or that infringes any third-party rights.

We may suspend or terminate your account immediately and without refund for any violation of this section.

DMCA and repeat infringers.

Planning Ops LLC complies with the Digital Millennium Copyright Act. Notices of claimed copyright infringement should be sent to our DMCA agent as described at planningops.com/dmca. Planning Ops LLC will, in appropriate circumstances and at its discretion, terminate the accounts of users who repeatedly infringe copyrights. Generally, a user who receives three (3) DMCA takedown notices in a rolling 12-month period without successfully counter-noticing may have their account terminated.

6. Your data

Ownership.

You retain ownership of all data, content, and information you upload to the Service ("Customer Data"). You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Data solely as necessary to provide the Service to you.

Records retention.

While your subscription is active, we keep your Customer Data — including your full history of daily reports and their attached photos — for the life of your subscription. We do not delete your records on a fixed age-based timer. You can export a complete copy at any time (see below), and you should do so before cancelling. If your subscription lapses or the workspace is deleted, the rules in Section 4 (Failed payments and lapsed subscriptions) and in Section 6 of our Privacy Policy govern how long data is kept and when it is removed. Some source records — for example OSHA injury and illness logs, payroll records, and tax records — carry their own legal retention periods set by law or by your contracts; keeping those for the required period remains your responsibility, not ours.

Backups and exports.

You are responsible for maintaining your own backups of any data you wish to retain. The Service offers PDF exports of schedules, projections, and reports; if the Daily Reports module is enabled, you can export your complete daily-report history as a single compiled PDF archive (a cover, a full index, and a page per report) from Control Panel ▸ Modules & Features, in addition to exporting any individual report on its own; if you enable Time Tracking, it also offers payroll exports (a branded Excel timesheet plus per-system import files, mostly CSV, for common payroll systems), and Excel is used for roster import. We strongly recommend exporting regularly, and exporting a complete copy before you cancel. We do not guarantee data preservation in the event of subscription lapse, account termination, service interruption, or technical failure.

Time tracking & payroll data.

If an administrator enables the optional Time Tracking feature, the Service lets you record employee hours by pay type (straight, overtime, double-time, holiday, and PTO), maintain a holiday calendar, and generate exports formatted for common payroll systems (such as QuickBooks, ADP, Paychex, Paylocity, Gusto, Foundation, Sage, and Viewpoint Vista). Time and payroll data you enter is Customer Data under this Section. Payroll-format exports are files you download and import into your own payroll system — Planning Ops does not transmit your time or payroll data to any payroll provider.

Not a payroll service; you own accuracy and compliance. Time Tracking is a record-keeping and export tool only. Planning Ops is not a payroll processor, accountant, tax preparer, or law firm, and does not calculate, file, withhold, or pay any wages or taxes. The automatic overtime calculations (for example, the weekly 40-hour and California daily/weekly rules) are provided as a convenience to assist your timekeeping and are not legal, tax, or payroll advice; wage-and-hour and overtime rules vary by jurisdiction and change over time. You are solely responsible for the accuracy and completeness of all time entries, for correctly classifying workers and computing pay, for compliance with all applicable wage-and-hour, overtime, and payroll laws (including the federal Fair Labor Standards Act and any state or local law), and for reviewing and verifying every export before you use it to pay anyone. To the maximum extent permitted by law, Planning Ops is not liable for any payroll error, miscalculation, underpayment, overpayment, fine, penalty, or other loss arising from time data, overtime calculations, or exports produced by the Service.

Daily reports & safety / incident records.

If an administrator enables the optional Daily Reports module, the Service lets your foremen file a daily field record — work performed, crew on site, equipment, deliveries, delays, change-order / T&M work, a toolbox-talk and safety-observation log, an optional injury / near-miss / property-damage record, photos, and a foreman sign-off — and export or email it as a PDF. Everything entered is Customer Data under this Section.

A documentation aid only — not safety, medical, legal, or OSHA compliance. The Daily Reports module, including its toolbox-talk, safety-observation, and injury / incident features, is a record-keeping and documentation tool only. Planning Ops is not a safety consultant, industrial hygienist, medical provider, or law firm, and nothing in the Service is safety, medical, or legal advice. The injury / incident capture and any on-screen prompts, labels, or notes about recordability or reporting thresholds are provided only to help you document an event and are not a determination that any injury or illness is or is not OSHA-recordable. The Service does not create, maintain, certify, or submit any OSHA Form 300, 300A, or 301 log, and does not report or file anything to OSHA or any other agency, authority, insurer, or third party on your behalf. You are solely responsible for the accuracy and completeness of every report; for correctly determining whether an event is recordable or reportable; for maintaining any required injury-and-illness logs; for making any legally required report within the required time (for example, OSHA’s fatality and in-patient hospitalization, amputation, or loss-of-eye reporting deadlines); for notifying your own safety personnel, management, and insurer; and for all safety and regulatory compliance at your jobsite. Confirm recordability and any reporting obligation with your own qualified safety professional. To the maximum extent permitted by law, Planning Ops is not liable for any missed, late, incorrect, or omitted safety record, determination, report, or filing, or for any fine, penalty, injury, or other loss arising from your use of, or reliance on, the Daily Reports module.

Deletion.

The workspace owner can permanently and immediately delete the entire workspace and all of its data, self-service, from Control Panel ▸ Billing ▸ Danger Zone. This action is immediate, permanent, and irreversible. It requires a typed confirmation and cancels the subscription with no refund for the current period. On confirmation we permanently erase everything in the workspace — every project, pour, schedule, crew member, person, and user, and your entire history of daily reports together with every uploaded jobsite photo and file — from both our database and our file storage. Deleted data is not recoverable: there is no undo, no backup restore, and no way for Planning Ops (including support) to bring it back. You are solely responsible for exporting any records you wish to keep before you delete (see “Backups and exports” above). Individual users can delete their own account — login, roles, and profile — self-service from the My Account menu (re-authentication with your current password and email confirmation required); this removes only that person’s account, not the workspace’s Customer Data or other users. To avoid orphaning a workspace, the workspace owner and the last remaining administrator cannot self-delete this way. Alternatively, you may request deletion of your account and Customer Data by emailing admin@planningops.com; we will delete Customer Data within 30 days of a verified deletion request, except as required for legal compliance, fraud prevention, or backup retention.

SMS / text-message program.

SMS notifications are coming soon and are not yet active — today these notices are sent by email only. The terms in this subsection govern the SMS program for when it launches. Once active, if you opt in, Planning Ops may send operational, transactional text messages — concrete pour confirmations, cancellations, schedule changes, and reminders — to the mobile number you provide. You opt in by providing your mobile number to the Planning Ops customer coordinating the work and agreeing to receive these notifications; consent is not a condition of any purchase. We never send marketing or promotional texts. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP at any time to unsubscribe. No mobile information, including your phone number and SMS consent, will be shared with third parties or affiliates for marketing or promotional purposes, and SMS opt-in data is excluded from all other information-sharing categories. See our Privacy Policy for details on how mobile information is handled.

Your responsibility when texting your contacts. If you use the Service to send text messages to your own recipients (crew members, equipment operators, suppliers, customers, or other contacts), you are solely responsible for obtaining and maintaining all legally required consent from each recipient before any message is sent. You represent and warrant that every individual whose mobile number you add or enable for text messaging has given prior express consent to receive automated operational text messages from you, and that you will promptly honor opt-out requests. You agree to comply with all applicable laws and industry rules, including the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines, and to defend, indemnify, and hold harmless Planning Ops LLC and its officers, employees, and agents from any claims, demands, fines, penalties, damages, or costs (including reasonable attorneys' fees) arising out of or relating to text messages you send through the Service, including any failure to obtain required consent. Planning Ops provides the messaging tool and honors opt-out (STOP) requests platform-wide, but does not verify on your behalf that you have obtained consent from your recipients.

Mix designs, specifications & field decisions

The Service lets you record, organize, attach, and display concrete mix designs and related information — for example mix identifiers, strength (psi) targets, slump, aggregate, admixtures, yardage, and supplier notes — alongside your pours and schedules. This information is Customer Data that you and your team enter, import, or select. The Service stores and presents it as an organizational and record-keeping convenience.

Not engineering, structural, or concrete-mix professional advice. Planning Ops is a scheduling, planning, and record-keeping tool. It is not an engineer, materials laboratory, ready-mix supplier, or concrete professional, and nothing in the Service is engineering, structural, mix-design, or other professional advice. Mix designs, strengths, slumps, specifications, yardages, and every other value shown in the Service are not warranted to be accurate, complete, current, or suitable for any pour, placement, or structural application, and are not a recommendation or approval of any mix or field decision. You are solely responsible for independently verifying every mix design, concrete specification, strength, slump, admixture, quantity, and field decision against your own engineer, your ready-mix supplier’s tickets and submittals, and the governing project documents BEFORE any concrete is ordered, batched, or placed. Never order or pour based on a value displayed in the Service without confirming it against the authoritative source for that pour.

You own the choice and the verification. If a user selects, assigns, edits, imports, or approves the wrong mix design or specification — or if a software defect, bug, typo, rounding, display error, sync delay, or other malfunction causes an incorrect, outdated, or mismatched mix design or value to be entered, stored, associated with a project, or displayed — and concrete is ordered, batched, or poured on that basis, you assume all responsibility and risk for that decision and its consequences. Verifying the mix against your engineer, supplier, and project documents before pouring is precisely the independent check that catches such errors, and it remains your responsibility regardless of what the Service shows.

To the maximum extent permitted by law, Planning Ops is not liable for any claim, loss, damage, cost, rework, demolition, removal, replacement, delay, structural deficiency, failed break/cylinder test, rejected pour, injury, or other consequence arising out of or relating to any mix design, specification, slump, strength, quantity, or other value entered into, stored in, selected within, calculated by, or displayed by the Service, or to any concrete ordered, batched, placed, or finished in reliance on the Service. This allocation of responsibility applies whether the incorrect information resulted from your selection or data entry, from another user’s, from an import, or from any error or defect in the Service. It is in addition to, and does not limit, the disclaimer of warranties, limitation of liability, and indemnification sections below.

7. Platform support access

You authorize Planning Ops staff (the "platform administrator") to sign in to your tenant workspace as a separate, clearly-identified “Planning Ops Admin (Support)” account — not as one of your own user accounts — for the limited purpose of providing technical support, investigating a reported issue, or responding to a security or legal obligation. Each session requires the staff member to record a reason before it can begin. We follow the safeguards below every time this happens; the same safeguards are described in our Privacy Policy.

• Logged in your workspace's audit log. Every support sign-in is recorded as a platform.support_session_start entry, visible to your administrators — showing that the session was performed by Planning Ops Support (a separate Planning Ops identity, not one of your own user accounts) and the timestamp.
• Time-limited. Each support session is capped at 30 minutes by an automatic client-side timeout and is further bound by your workspace's normal inactivity rules.
• Single-use sign-in link. The link used to access your workspace is single-use — it is consumed on first use and cannot be replayed.
• Visible banner. While a platform support session is active, an orange banner is displayed at the top of the workspace identifying the session as platform support, with the remaining time shown.
• No background access. We do not maintain standing background access to your workspace. Routine operations (backups, monitoring) use service-level credentials that read metadata only, not your operational data.
• Termination on request. Workspace administrators may revoke any active platform support session at any time by emailing admin@planningops.com. We will end the session immediately on receipt.

The platform administrator does not use this capability to read, export, or use your Customer Data for any purpose other than the specific support or maintenance task that prompted the session, and will not share data accessed during a support session with third parties, except as required by law.

8. Service availability and downtime

No uptime guarantee. The Service is provided on an "as-is" and "as-available" basis. We do not guarantee that the Service will be uninterrupted, error-free, or available at any particular time. Scheduled maintenance, third-party outages (Supabase, Stripe, Netlify, Resend), internet connectivity issues, security incidents, and unforeseen technical failures may cause downtime. We are not liable for any loss, missed deadlines, or business impact arising from Service unavailability.

You acknowledge that the Service depends on third-party providers and that interruptions to those providers may interrupt the Service. Our remedy in the event of an extended outage is, at our sole discretion, to issue a service credit on a future invoice — there is no automatic right to refund or compensation.

Notifications and message delivery

Notifications are best-effort and not guaranteed to be delivered, seen, or timely. The Service can send email and (when available) SMS/text notifications — including pour confirmations, schedules, schedule changes, reminders, and pour cancellations. These notifications are provided on a best-effort basis only and depend on third-party mail providers, carriers, networks, and the recipient’s own devices and settings. We do not guarantee that any notification will be delivered, delivered on time, or actually seen. A notification may be delayed, queued, throttled, rate-limited, filtered to a spam or junk folder, blocked or suppressed by a carrier, mail provider, firewall, or device, bounced, or fail to send entirely — for reasons inside or outside our control, including third-party outages.

Do not rely solely on a notification. Because delivery cannot be guaranteed, you and your recipients must independently confirm all time-sensitive and safety-critical information — including whether a pour is on, rescheduled, or canceled, and any change to a schedule — directly through your own channels (for example, by phone or in person with the crew, ready-mix supplier, pump or equipment provider, and contacts) before acting or relying on it. The absence of a notification does not mean a pour is on, and the receipt of a notification does not by itself confirm that every intended recipient saw it. You are responsible for verifying that critical communications were received.

To the maximum extent permitted by law, Planning Ops is not liable for any missed, late, delayed, undelivered, mis-delivered, unseen, duplicated, or out-of-order email or SMS notification, or for any cost, loss, wasted concrete or crew time, mobilization, demobilization, missed or completed pour, schedule conflict, or other consequence arising from any notification that was or was not delivered or seen. Carriers and mail providers are not liable for delayed or undelivered messages, and message and data rates may apply to SMS. This section is in addition to the Service-availability, warranty-disclaimer, and limitation-of-liability sections.

9. Third-party services

The Service integrates with third-party providers including Supabase (database and authentication), Stripe (payments), Netlify (hosting), Resend (transactional and marketing email), PostHog (product analytics), LinkedIn (Microsoft Corp.) (ad conversion measurement and retargeting on our public marketing and signup pages), Twilio (SMS / text-message notifications — coming soon; not yet active), Open-Meteo (weather forecasts), and Zippopotam.us and the OpenStreetMap/Nominatim service (ZIP-code geocoding for the weather forecast). Use of these providers is subject to their respective terms. We are not responsible for the actions, omissions, outages, or data handling of any third-party provider.

10. Intellectual property

All software, source code, designs, logos, brand marks, text, screenshots, illustrations, video, and other materials of the Service (excluding Customer Data) are owned by Planning Ops LLC or its licensors and are protected by United States and international copyright, trademark, trade secret, and other intellectual property laws. Planning Ops LLC's intellectual property is the subject of pending or registered federal protections, including copyright registrations filed with the U.S. Copyright Office and trademark applications and registrations with the U.S. Patent and Trademark Office.

You receive only a limited, non-exclusive, non-transferable, revocable license to use the Service during your active subscription. No other rights are granted. Unauthorized reproduction, distribution, public display, modification, or creation of derivative works is prohibited.

11. Disclaimer of warranties

Informational tool only — your decisions, your responsibility.

The Service is an organizational, scheduling, planning, and record-keeping tool. It is not engineering, structural, safety, accounting, tax, payroll, legal, or other professional advice, and it does not make field decisions for you. Schedules, lookaheads, projections, Gantt charts, manpower and crew forecasts, man-hour and man-week figures, shortage/surplus indicators, weather forecasts (which come from third-party providers and may be inaccurate), payroll-hour calculations, mix designs, and every other output are estimates and conveniences only — they are not warranted to be accurate, complete, or fit for any purpose, and they may be affected by the data you enter, by third-party data, or by software defects, bugs, or errors.

You are solely responsible for the accuracy of all data you enter into the Service, and for every operational decision you make — including all field, jobsite, pour, sequencing, scheduling, staffing, crew-assignment, equipment, payroll, and safety decisions — whether or not informed by the Service. You must independently verify any output before relying on it, and you may not treat any schedule, forecast, projection, calculation, or notification as a substitute for your own professional judgment, your engineer or supplier, applicable codes and regulations, or required safety practices. You assume all risk arising from field and jobsite operations. To the maximum extent permitted by law, Planning Ops is not liable for any decision made, or action taken or not taken, in reliance on the Service or any of its outputs.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DATA WILL BE PRESERVED OR DELIVERED.

12. Limitation of liability

Liability cap and exclusions. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL PLANNING OPS, ITS OWNERS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, BUSINESS INTERRUPTION, MISSED DEADLINES, OR FAILURE TO DELIVER COMMUNICATIONS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SERVICE IN THE 3 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this section may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless Planning Ops, its owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your use of the Service; (b) your Customer Data; (c) your violation of these Terms; or (d) your violation of any rights of another party.

14. Termination

By you.

You may cancel your subscription at any time from the Billing page inside the hub (Control Panel ▸ Billing). Cancellation takes effect at the end of your current billing period. You are responsible for exporting any data you wish to retain before your access ends.

By us.

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including without limitation: violation of these Terms, non-payment, suspected fraudulent activity, sustained sharing of a named working-seat credential in breach of Section 2 (after the graduated, notice-first process described there), or sustained abusive use that affects other customers.

Effect of termination.

Upon termination, your right to use the Service ceases immediately. We may delete Customer Data after 30 days of subscription lapse or termination, with no obligation to restore (trial tenants follow the 30-day retention rule in Section 3). Sections that by their nature should survive termination (including Sections 6, 8, 11, 12, 13, 15, and 16, and the “Mix designs, specifications & field decisions,” “Daily reports & safety / incident records,” “Notifications and message delivery,” and “Informational tool only” provisions) survive.

15. Changes to these Terms

We may modify these Terms at any time. If we make material changes, we will notify you via email or via a notice in the Service. Your continued use of the Service after the effective date of any change constitutes your acceptance of the modified Terms. If you do not agree, you must stop using the Service and cancel your subscription.

16. Governing law and disputes

These Terms are governed by the laws of the United States and the State of South Carolina, without regard to conflict-of-laws principles. Any dispute arising out of these Terms or the Service must be resolved exclusively in the state or federal courts located in South Carolina. You waive any objection to venue or forum non conveniens.

17. General

Entire agreement.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Planning Ops regarding the Service and supersede any prior agreements.

Severability.

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

No waiver.

Our failure to enforce any provision is not a waiver of that provision or our right to enforce it later.

Assignment.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely.

Contact.

Questions about these Terms? Email admin@planningops.com.